#notice #credit #blame #SmoothOperations #EfficientOperations
We expect things to work.
When they do, usually we don’t notice. We only notice when they DON’T work.
We discussed this previously concerning wifi service. We don’t care if it’s “booming,” as the Xfinity ad says. We just want it to work all the time. Far too often, it doesn’t. Then, we notice.
Government is like that, too. When government hums along, we don’t notice it. We don’t hear about it. Usually, that means it’s working.
When it doesn’t work, we notice and, usually, hear about it.
Here’s another way to apply this logic. When you dress properly for a job interview, usually the interviewer won’t notice. That means the applicant can get the interviewer to notice other things, like his or her personality, work ethic and qualifications.
But, if the applicant is not appropriately dressed, that’s all the interviewer will notice.
It’s been said that the goal of some jobs is to make oneself obsolete, so that the charges can function smoothly and well without the boss being present.
Unfortunately, some bosses, looking to advance their own careers, MUST be omnipresent, so that they can claim all the credit for jobs well done.
Companies, and politicians, thrive on notice. When things work, they want to shout it from the rooftops. They want to make sure, in the case of companies, that those not yet buying their product or service are told how well those products or services work.
Politicians want to get re-elected, so they want to broadcast how well things are going on their watch.
When things don’t go well, the politicians, in most cases, try to past blame to predecessors or opponents.
To paraphrase President Ronald Reagan, we could do more good things if we didn’t have to worry about who gets the credit. Would fewer bad things happen if we didn’t worry as much about who gets the blame?
We don’t have to force ourselves to think about things more because they are working.
In such cases, blissful contentment is a perfectly fine response.
But, when things go wrong, we may tend to harken back to when they were working. But, don’t spend much time on such nostalgia. Work to fix the problem so your blissful contentment can return.
Every employer should want their employees to operate smoothly and profitably whether they are present or not.
But, if there is any public credit to be bestowed, give most, if not all of it, to the employees. You can take your own credit in silence at home.
Aspire not only for a good, productive workplace, but one that operates so well your customers hardly notice, if at all.
Perhaps you can even strive for a workplace that works so well, your employees don’t notice.
Peter
Tag Archives: credit
INSECURITY BEGETS A SAVINGS MENTALITY
Imagine living with such fear that a recession, an illness or bad weather could bankrupt you.
Some Americans live that way now, as do many around the world. But a few decades ago, nearly every American felt that insecurity.
New York Times columnist David Brooks, in a June 2012 column, says although the nation needs to reduce its deficit, Americans don’t really want to. Despite the political bluster, Brooks says, solving the real problem of reducing debt is fraught with political peril.
The current generation of Americans has been led to believe that debt is not a problem. They live on borrowed money, via credit cards, all the time, and think nothing of it. There is always insurance to take care of the big expenditures. Buy now, pay later. Or, pay a small premium and live without fear.
Before the plethora of insurance products, before credit cards became actual currency, Americans always lived in fear of that big event that would either kill them, or leave them penniless. The only way to postpone the inevitable was to save their money. That meant giving up a lot of things one might want, and even some things they need. People would die because they could not afford the treatment that would save them. Secure families were wiped out by drought, tornado or hurricane. There was no insurance, only self-insurance.
Even the staunchest deficit hawks don’t want to see EVERYONE, except for the very rich, living on the edge through no fault of their own. They even want room to save the irresponsible from themselves. But to do that costs money. Hence, we have a debate about government spending vs. over-taxation.
GOVERNMENT SPENDING IS DROPPING
Let’s frame the debate in reality. First, as economist and New York Times columnist Paul Krugman preaches, government spending IS decreasing, mostly at the local and state levels. Those budgets are getting balanced off the backs of teachers, firefighters, police officers and other government workers who are losing jobs at a rapid rate nationwide.
As we try to get more people back to work, every teacher, firefighter, police officer and other public worker who gets laid off ADDS to the unemployment problem. Think of what bigger cuts in government spending will do to unemployment. Would such cuts enhance the private sector to the degree that it could absorb all those government workers – plus a good number of those public and private employees already out of work? Common sense would say, probably not. That’s not even considering the PRIVATE businesses that might close as GOVERNMENT cuts more spending.
We do need to get government spending under control. We do need to get our national debt down. We need NOT to be indebted to foreign creditors, even though many of those creditors NEED a vibrant and free-spending U.S. to prosper themselves.
We see what Brooks was talking about when he referred to debt solutions as politically unpalatable. Many Americans love the idea of debt reduction, until it hits their own lives. Generations past were willing to risk everything – or at least they were FORCED to risk everything.
Today, there are things in place to cushion such risks. No one wants those cushions to be taken away, but we still have to reduce our national debt.
As individuals, we need to get our own houses in order FIRST. Eliminate, or reduce, unnecessary debt. The first rule: if you are buying something that will last years, it’s OK to borrow and pay back over time. If you are buying something to consume quickly, or in a short time, pay cash or don’t buy it at all.
The second rule: if you are a government worker, or have a private-sector job you feel will not last you as long as you want it, make sure you save as much of what you earn as possible. Then, establish a Plan B for income, so when your job disappears, you can walk out with a smile. For a great Plan B, visit www.bign.com/pbilodeau.
As for national debt, it didn’t happen overnight, and it will take time to eliminate. We have to do it in a way that hurts the fewest people. Everyone won’t escape unscathed. We will all pay for it in some way. But some ways are less painful, overall, than others. Let’s find those ways. Let’s not go back to the days when we were one uncontrollable disaster away from bankruptcy.
Peter