#atttitude #GoodAttitude #QuantifyingAttitude
No rah-rah speeches, please.
That’s what Sam Glenn, a worldwide expert on attitude, was told by a company representative who was considering hiring him to give a speech.
So Glenn tells the story of how much a good attitude is really worth.
Glenn was going to buy a TV, but only had $500 to spend. The store clerk says $500 won’t cover that. Glenn asks to speak to a manager. When the manager comes over, his first response, rather than “may I help you,” or something akin, was, “what’s the problem?”
When all was said and done, the manager could do nothing for Glenn, so he took his $500 and walked out of the store.
“That unhelpful attitude is reflected in the level of work they do in the workplace,” Glenn writes in his book, “The Gift of Attitude: 10 Way to Change the Way You Feel.”
Good attitudes have a benefit that can be quantified. If one customer per day leaves a business without spending money, because he doesn’t like how he was treated, that’s real money, Glenn asserts. Multiplied over a week, month or year, you can see the cost of a bad attitude.
The book also talks about attitude “warriors,” people who make it a point to ALWAYS have a great attitude, and attitude “termites,” those that eat away at people’s good attitude.
So, the question becomes, are you a warrior or a termite?
If you are a warrior, you probably are intentional about how you feel. You insist on not just displaying a good attitude, but genuinely creating one. If you are a termite, you work diligently to make happy people miserable. But, if you run into a warrior, chances are the termite tactics won’t work on that person because he or she has made it a point not to let a termite taste victory.
Circumstances differ day to day in most workplace settings. Warriors don’t allow those circumstances to affect their attitude. They make good situations great and bad situations better.
They treat everyone as if he or she is special.
If your (pick one: work, financial, personal) circumstances are causing you to be an attitude termite, think about what’s good in your life, and try adjusting your attitude using those things.
Think about ways to help others. If you are looking for a vehicle to make your life better, and help others, there are many such vehicles out there. To check out one of the best, message me.
If you are an employer, devote a priority to an employee’s, or prospective employee’s, attitude. The right attitude can yield real productivity. The opposite is also true. An employee’s bad attitude can really cost you.
If you are an employee, make sure you create a good attitude going into work. A good attitude reduces stress and allows you to better deal with any circumstances that cross your path. You may not solve every problem, but you’ll find many more possible solutions – or create a solution.
If you are having a bad day, and it’s affecting your attitude, think about a time when you were treated badly by a store clerk, or some other person you were hoping would help you solve a problem. You do not want to be like that person. You want to solve your and others’ problems.
Leave home thinking you’re going to save the world – one person at a time – by treating that person the way you would want to be treated.
Peter